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Dealing with Difficult People (HBR Emotional Intelligence Series)

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

30 review for Dealing with Difficult People (HBR Emotional Intelligence Series)

  1. 4 out of 5

    Linda

    Simple and useful. Clear tactics and also some hints to understand people's behaviours and also mine. Actually made quite a few notes. Some of them: *If the conflict is hot (emotional violence, verbal aggression, loud voices, lose of control) wait a bit if possible. Make clear communication rules when dealing with the conflict, such as only one person talks, only 3 min etc. Can set clear questions. If the conflict is cold (passive aggression, silence, avoiding to talk about it, suppressed emotion Simple and useful. Clear tactics and also some hints to understand people's behaviours and also mine. Actually made quite a few notes. Some of them: *If the conflict is hot (emotional violence, verbal aggression, loud voices, lose of control) wait a bit if possible. Make clear communication rules when dealing with the conflict, such as only one person talks, only 3 min etc. Can set clear questions. If the conflict is cold (passive aggression, silence, avoiding to talk about it, suppressed emotions), make the conflicting parts meet in one room, start up a discussion. *Compromise is not a good result. Aim for innovative solutions where everyone involved is fully satisfied. *Talk about the content (what people are saying) not the form (how they say it). *Actually each person has their level of aggression that they don't cross so easily. *Be brave enough to be vulnerable. That helps the other one empathise with you.

  2. 5 out of 5

    Manasi

    Harvard Business Review´s series which is focused on how to be more human at work is an intriguing one among books that discuss emotional intelligence at work. This book specifically, is a wisely knit series of case studies at work that, for starters seem extremely handy and practical- and as an aftertaste reminded me of real life work situations that did happen, which would have benefited from the negotiation techniques taught in here. That said, I personally felt that the case studies were lim Harvard Business Review´s series which is focused on how to be more human at work is an intriguing one among books that discuss emotional intelligence at work. This book specifically, is a wisely knit series of case studies at work that, for starters seem extremely handy and practical- and as an aftertaste reminded me of real life work situations that did happen, which would have benefited from the negotiation techniques taught in here. That said, I personally felt that the case studies were limited to the convenient conventional realms and were a wee bit afraid of going more human at work, than is currently acceptable. Overall, an interesting read.

  3. 5 out of 5

    Sunny Flynn

    A series of articles written by different leaders in the field. Having different chapters by different people was a point of interest for me. Not only were the topics different (e.g. dealing with a stress-head, dealing with a boss you hate, etc.) but it was a different view point. Nonetheless it was an ‘overview’ of the issue; possibly with 1 or 2 examples. Not as in depth as I had expected. A good 5-minute brainstormer that might help you in a tricky situation, but it’s not a gospel.

  4. 4 out of 5

    Darya

    Very good book that is a collection of articles on the topic of difficult situations at work. The articles provide a sound and practical advice of managing bullies, passive aggressive colleagues, dealing with a boss you may not like, working with people who believe everything is urgent. There is a reason for this book to be a part of emotional intelligence series!

  5. 4 out of 5

    Luis Ángel Ramos

    Muy general , en realidad trae buenos tips . Pero si buscas un material con más sustancia este no es tu libro

  6. 5 out of 5

    Brian

    Very basic introduction to the topic at hand while citing a person and reference to further your study

  7. 5 out of 5

    Alexey Gerasimovich

    Иногда читаю отдельные статьи из Harvard Business Review, одну даже постил в блоге (Заблуждения о фидбеке). Но они также выпускают книги, в которые собирают несколько статей на определённую тематику, разбивая эти книги на подсерии. Решил прочесть одну из серии "Эмоциональный интеллект", под названием "Общение с трудными людьми", ибо эта тема мне уже несколько лет интересна. Далее: https://knari.by/2020/09/08/hbr-obsch... Иногда читаю отдельные статьи из Harvard Business Review, одну даже постил в блоге (Заблуждения о фидбеке). Но они также выпускают книги, в которые собирают несколько статей на определённую тематику, разбивая эти книги на подсерии. Решил прочесть одну из серии "Эмоциональный интеллект", под названием "Общение с трудными людьми", ибо эта тема мне уже несколько лет интересна. Далее: https://knari.by/2020/09/08/hbr-obsch...

  8. 5 out of 5

    Jan

    A collection of HBR articles, perhaps with some editing, purportedly about dealing with difficult people, but really about conflict and resolution. A typical chapter (article) would outline a problem, present a real-life scenario with a shallow resolution, and wrap up with 2-3 rules of thumb, without really providing any significant insights. I almost feel as if most of the book can be summed up as communicate, emphasize, reflect, and stay level-headed. As a quick overview or as a baseline, it i A collection of HBR articles, perhaps with some editing, purportedly about dealing with difficult people, but really about conflict and resolution. A typical chapter (article) would outline a problem, present a real-life scenario with a shallow resolution, and wrap up with 2-3 rules of thumb, without really providing any significant insights. I almost feel as if most of the book can be summed up as communicate, emphasize, reflect, and stay level-headed. As a quick overview or as a baseline, it is okay, but I probably would not recommend it overall. At about 2-3 hours, the book is a quick read. The physical book itself, with metallic print on the cover, is very nice and at ~130 very small pages even has an index.

  9. 4 out of 5

    Katrina

    Excellent summary version from multiple experts on dealing with difficult people, whether it be subordinates or managers/bosses. I particularly liked the introduction which spoke about identifying if the conflict was hot or cold - I’ve never heard of such an important point to dealing with conflict and it really allows you to step back and assess the best approach to tackle the issues you’re faced with, and not the people. Highly recommend to anyone that manages people especially - as it says in Excellent summary version from multiple experts on dealing with difficult people, whether it be subordinates or managers/bosses. I particularly liked the introduction which spoke about identifying if the conflict was hot or cold - I’ve never heard of such an important point to dealing with conflict and it really allows you to step back and assess the best approach to tackle the issues you’re faced with, and not the people. Highly recommend to anyone that manages people especially - as it says in the book “skills for managing difficult conversations and people is like CPR, you’re best to know it ahead of the time you need to deploy it”

  10. 4 out of 5

    Karlotta Weck

    Very short but gives good insides and sources for dealing more with the subject :)

  11. 5 out of 5

    Tom

    The articles get to the point and introduces very concrete examples that applies to the situation being narrated.

  12. 4 out of 5

    Jesse Richards

    What I liked about this was that "difficult" wasn't narrowly defined as "mean" but anyone with whom you might not click or you need extra help understanding how to work better with. What I liked about this was that "difficult" wasn't narrowly defined as "mean" but anyone with whom you might not click or you need extra help understanding how to work better with.

  13. 5 out of 5

    Josh Cramer

    I highly recommend this book. There are so many great articles that discuss ways to deal with not only difficult bosses and difficult co-workers, but even my difficult self.

  14. 5 out of 5

    Şengül

    Storytel

  15. 5 out of 5

    Vanessa Esquivel Bermúdez

    Puede parecer obvio, pero leerte este libro un mal día puede calmarte y ponerte en perspectiva. Muy orientado al trabajo en grupo.

  16. 4 out of 5

    Daniel Rankov

    The book is a nice gathering of opinions and stories.

  17. 5 out of 5

    Emily Greene

    Including ourselves!

  18. 4 out of 5

    Lawrence

    currently loaned to kevin hong

  19. 5 out of 5

    André

    Uma coletânea de artigos sobre como lidar com pessoas negativas, excêntricas, dentre outros tipos. Sugere ações e comportamentos básicos de como evitar discussões, brigas, e ignorar os efeitos maléficos de pessoas que não "remam à favor". Recomendo o livro por sua quantidade de pequenos e fáceis artigos bem elaborados e escritos. Para ler em 04 horas. Uma coletânea de artigos sobre como lidar com pessoas negativas, excêntricas, dentre outros tipos. Sugere ações e comportamentos básicos de como evitar discussões, brigas, e ignorar os efeitos maléficos de pessoas que não "remam à favor". Recomendo o livro por sua quantidade de pequenos e fáceis artigos bem elaborados e escritos. Para ler em 04 horas.

  20. 5 out of 5

    Sergio

  21. 5 out of 5

    Annika We

  22. 4 out of 5

    Jenn Wong

  23. 5 out of 5

    Valeria

  24. 4 out of 5

    Bryan

  25. 5 out of 5

    Amit D

  26. 5 out of 5

    Jacqueline Matuza

  27. 4 out of 5

    Inna

  28. 5 out of 5

    Elena Karlukova

  29. 4 out of 5

    Raj Shah

  30. 4 out of 5

    Blake

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